Service with a Smile: The Loon Resort Bus Driver Goes the Extra Mile for Guests
Jun 09, 2017 / Christy Walcott
Tom Gilbert is the bus driver at The Loon Resort and one of the great customer service characters of the Gaylord Golf Mecca. A 76-year-old former policeman, truck driving examiner and instructor and more, Gilbert is the energetic man behind the wheel of the shiny black 12-passenger Mercedes bus that takes guests of The Loon Resort from The Loon to The Lakes and The Ridge on the schedule they prefer starting early in the morning until 8 p.m. MORE
